What if I do not see a particular ornament I am looking for?
We are constantly updating our inventory Contact Us or check this site in a few days.

Are the ornaments new, never displayed and/or never removed from the box?
We get our inventory from many sources so do not always know these specific ornament conditions. Where we can we will note this information. We do, however, guarantee that all the items we sell are new or in like new condition with only the box conditions varying unless ortherwise noted. Our condition references relate to the box condition only. For example, with a MIB ornament, you will receive a perfect ornament in a new or like new box. A like new box may show some very slight wear but have no creases, dents, tears or written marks. The price tag will be attached

If there is no box condition noted with an item, what is it?
Due to space and time constraints we cannot note box condition on the initial listings unless other than Mint. Once you click on the actual item you will see the box condition noted. The collectibles are always mint unless noted in the specific item description.

What does SDB, DB, NT, etc. in the item list or description mean?
These are standard abbreviations for Hallmark Collectibles referring to box condition only. The ornaments or collectibles are always undamaged unless noted in the specific item description. We will note below the abbreviations and a brief definition.

SDB - Slightly Damaged Box -
The ornament is mint but the box may be dented, creased, slightly torn, marked or show more than normal shelf wear.

DB - Damaged Box -
Again, the ornament is mint but the box is definitely damaged.

NT - Not Tag -
The ornament is mint and the box is new or like new but has no price tag attached.

NIB - New In Box -
The ornament and box are new and the ornament has never been displayed.

NRB - Never Removed From Box -
The ornament and box are new and the ornament has never been out of the box most often the box has not been opened.

What are Colorway Ornaments?
Colorway ornaments, also known as repaints, are Hallmark Keepsake ornaments that have all or part of the ornament painted a different color than the original ornament in the Keepsake Collection. They are produced by Hallmark in limited quantities compared to the line ornaments and used as prizes or incentives for various events and situations. The secondary market value of these items depends on how many were produced, how difficult they are to get and the popularity of the original ornament or its series. Most of these items are boxed in the same box as the original line ornament but have a gold sticker on the front upper corner designating the event or situation for which they were produced. However, the earliest colorways/repaints were boxed in original boxes with NO colorway sticker or designation to note the difference in the ornament

What are shipping costs and how do you ship?
Please refer to our shipping information section at the following link: Shipping & Returns We use USPS to do the majority of our shipping. The system automatically figures out shipping cost based on your zone or country.

What is your Privacy Policy?
We will not share our customers private information with anyone. We treat yours like we would want our own information treated.

Where are you located? Do you have a retail store?
We live in Sarasota, FL but do not have a retail store. We attend all the Hallmark national events and several secondary market shows including Flamingo Fling held annually in Tampa, FL. Please look for us at any of these functions.

How do I contact someone at Keepsake Caboose?
Please refer to our link Contact Us in the information box.

What is our return policy?
There is no restocking fee. The buyer is responsible for return shipping and insurance costs, which will not be reimbursed for any reason. Returns have to be authorized by us no later than 10 days after recepit.

What forms of payment do you accept?
We accept the following forms of payment

Paypal, our preferred method, allows cash transfer and/or credit card purchases. It is not necessary to be a member of Paypal to make credit card payments through them.
Personal checks drawn on U.S. banks. Please include a telephone number or e-mail address along with a copy of your order in case we have questions about your order or shipping address.
Money orders in U.S. Dollars.

All payments must be in U.S. Dollars

If your are new to this site and need an explanation of how to locate information please read the following:
To find a Hallmark ornament go to the Categories Bar and click on Hallmark. This will show you the different product categories. Select the one you would like to see.

You can also search by artist or price range under Advance Search.
Under Quick Find you can enter:
Name
Box number
Description

To get a complete description click on the picture or the product name.

Selections can be added to the shopping cart by clicking on the Buy Now button or in the item description mode simply click Add to Shopping Cart.
At this point you either continue to shop or go to checkout.

Not comfortable ordering online?
Please feel free to call us and we will take your order by telephone (941)313-6347.